In the tide of digital transformation, Virsical seamlessly integrates state-of-the-art artificial intelligence (AI) with the FM facility management system, spearheading an intelligent revolution in the management of equipment and facilities. The incorporation of AI not only streamlines the process of incident reporting and repairs but also significantly enhances user experience and operational efficiency through features such as intelligent customer support, automated ticket assignment, and real-time progress tracking, thus propelling the digital transformation of businesses.

Intelligent Customer Service Assistant: AI-Driven Facility Management Support

Users engage with AI-powered customer service through an intuitive chat interface for equipment malfunctions or general inquiries. The AI can swiftly discern and address issues. For instance, in response to a "light not working" report, users can simply upload an image or provide a voice description, prompting the AI to deliver immediate and smart service.

Automated Dispatch System: AI-Enhanced Ticket Assignment Mechanism

Upon identifying a maintenance request, the AI support system autonomously generates comprehensive tickets and intelligently routes them to the most suitable technicians, ensuring efficient ticket circulation and optimal resource allocation.

Real-Time Progress Monitoring - Active Tracking and Notifications for Tickets

Customers can monitor the status of their tickets in real time through a mobile app or inquire about the progress via AI support, ensuring transparency and promptness in resolving issues.

Data-Driven Enhancements - FM Industry Analytics Model

The AI FM system constructs a comprehensive model for the FM sector by deeply analyzing corporate ticket and service data, offering tailored FM optimization insights to assist businesses in enhancing the scientific and professional aspects of facility management.

Smart Decision Facilitation - AI in Management Decision-Making

Corporate management can access real-time repair data through AI FM support, gaining insights into equipment performance and service quality, which aids in swiftly identifying the crux of issues and formulating effective strategies.

Benefits of the Solution

Virsical's AI FM solution, with its innovative integration and advanced learning capabilities, offers an unprecedented level of intelligent facility management, delivering enduring and notable advantages:

• Cost Reduction and Efficiency Gains: The automation of the repair process minimizes the need for human resources and accelerates the resolution of issues.
• Data Analysis and Prognostic Maintenance: The system uses data to identify patterns of failure and anticipate maintenance needs, mitigating unexpected downtimes.
• Enhanced Employee Satisfaction: Prompt responses and effective resolutions improve staff satisfaction with facility management services.
• Adaptability and Flexibility: The AI system adapts to business requirements, offering customized services.
• Risk Management and Compliance: Continuous monitoring and data analysis facilitate the timely identification and management of operational risks.
• Sustained Innovation and Technological Prowess: The ongoing evolution of AI technology ensures the enterprise remains at the cutting edge of facility management.
• Environmental Sustainability: Energy optimization supports the enterprise in achieving eco-friendly goals.
• Brand Image Enhancement: Demonstrating a commitment to innovation and efficiency elevates the corporate brand image.