Tiered Authorization System
Assign permissions by role and management dimension under unified control, with clear responsibilities and no unauthorized operations, achieving economies of scale and synergy for multi-store management
Solution · Retail Smart
Retail Smart SolutionPeople, Goods & Venues, Digitized
The Retail Smart Solution is designed for modern retail spaces such as brand flagship stores, shopping malls and chain stores, reshaping the interaction and operation model of “people, goods and venues” through IoT, AI and big data. The solution focuses on improving customer experience, optimizing operational efficiency and driving precision marketing.
By deploying intelligent sensing devices and analytics platforms, the solution captures and deeply analyzes footfall trajectories, heat-zone distribution, product attention and environmental status in real time. It also integrates energy management, smart security and interactive media systems to create a new-generation retail space combining comfort, efficient operations and data intelligence, helping retail brands build core advantages in digital competition.
People · Goods · Venues
Data-driven Operations
Smart Energy Saving
Precision Marketing
Background
Background
The retail industry generally faces the dilemma of low footfall conversion and difficulty quantifying customer behavior. Energy consumption is enormous, especially lighting and air conditioning, which account for a high proportion of costs and lack refined control. Marketing effectiveness is hard to evaluate and cannot be effectively linked to customer behavior data. Store security and equipment O&M rely on manual inspections, which are inefficient and risky. Managers need data-driven tools to gain insight into business conditions and shift from “experience-based operations” to “data-driven operations”.
Features
Solution Features
Unified connectivity, intelligent O&M and business enablement for space and equipment.
One-click Store Open/Close
Intelligent remote one-click open/close management of store devices, lighting, windows, audio and media screens during business hours, ensuring standardized and orderly store operations
Multi-store Inspection
Remote real-time store inspections, video linkage, alarm event reception and positioning, and emergency resource support improve inspection efficiency and accuracy, providing data and capability support for store operations and dispatch
Store Order Management
AI motion detection models perform heat-zone analysis, rodent identification, floor litter and shelf product placement checks, helping managers focus on risk areas, improve inspection efficiency and automatically alert responsible personnel on anomalies
Energy Monitoring
Real-time monitoring of lighting, air conditioning, freezers and other equipment, with data-driven device operations and alerts on power outages, open doors or out-of-range freezer temperatures to reduce hidden energy waste
Security & Loss Prevention
Perimeter protection, anti-theft access control and cashier loss prevention, with automatic recognition and alerts for motion detection, video obstruction, prolonged stays and crowd gathering, achieving all-round store security
Scenarios
Application Scenarios
Footfall Analytics & Heat-Zone Insight
Real-time statistics of in-store footfall and dwell time, analysis of store traffic flows and zone heat, providing data support for layout planning and product display.
Smart Energy Saving & Environment Optimization
Automatically adjust lighting and air conditioning based on footfall, business hours and outdoor conditions, saving energy while ensuring comfort.
Interactive Experience & Precision Traffic
Enhance customer engagement through interactive screens, AR try-on and other devices, combined with data analysis for personalized content push and coupon distribution.
Integrated Security & O&M Management
Integrate video surveillance, intrusion alarms and equipment O&M systems for rapid security response and preventive facility maintenance, ensuring normal store operations.
Fields
Service Fields
Integrated space intelligence for communities, parks, commercial spaces and campuses.
Smart Community
Intelligence for new residential, existing communities and old streets
Smart Park
Office parks, headquarters, industrial and logistics parks
Smart Commercial
Smart space solutions for shopping malls and commercial complexes
Smart Campus
Intelligent construction for universities, colleges and kindergartens
Business value
Business Results
Intelligence replaces manual work to comprehensively improve O&M efficiency and equipment quality.
Increase consumption opportunities through face recognition for member identification and personalized recommendations
No waiting for customers, improved shopping efficiency; real-time statistics of sales data, inventory and consumer preferences improve operational efficiency
Greatly enhance store competitiveness and market influence, helping improve customer satisfaction
Demand forecasting models and automatic replenishment reduce overall supply-chain inventory days by 10–20 days
Architecture
Solution Architecture
Capability
Solution Capabilities
From centralized smart control to mobile O&M, covering the full space and equipment management process.
Improve Customer Experience
Intelligent technologies such as visitor recognition and smart guidance enhance the customer experience through personalized services and precise promotion push, providing a better shopping journey
Increase Conversion Rate
Smart management is reflected in the automation of OA, supply chain and financial management in hospital administration, greatly improving overall hospital operational efficiency and staff productivity
Cost Reduction & Efficiency
Intelligent technologies such as electronic price tags, smart shelves, self-checkout and mobile payment reduce labor and operating costs while improving efficiency; for example, electronic price tags automatically refresh product prices, saving significant manpower
Data Collection & Analysis
Smart retail stores collect offline consumer behavior data through footfall statistics systems, RFID tags and iBeacon positioning, reading consumer demands through data analysis to improve store performance
Intelligent Inventory Planning
AI dynamically adjusts inventory levels based on real-time sales data and forecasting models, reducing overstock and stockout risks and improving inventory turnover and capital efficiency
Improve Store Customer Experience
AI comprehensively monitors and optimizes the supply chain through intelligent supply-chain management, improving inventory management efficiency and precision
Enhance Store Image
Smart retail stores enhance the shopping experience through intelligent consumption scenarios, building a better store image
Economic Benefit Improvement
By reducing labor costs and optimizing operations, automated stores achieve better performance and economics, with operating margins expected to improve by 3–5 percentage points
Case studies
Case Studies
From global fast-food chains to food and home-furnishing retail, the solution has been scaled across multiple retail formats.
Global Fast-food Chain Leader Office Park
~200 meeting rooms · 2,000+ workstations
Nearly 1,000 smart sensing terminals
Visitor booking · seamless face-based access
BA system linkage · energy saving · standardized O&M
Focusing on the pain points of chain retail enterprises — dispersed multi-site O&M, high personnel turnover, low office resource utilization and difficult energy control — a full-scenario intelligent solution was built for the office park of a global fast-food chain leader.
The project achieved nationwide scale deployment, covering about 200 meeting rooms, more than 2,000 office workstations and nearly 1,000 smart sensing terminals. It supports meeting booking, panel syncing of regional environment data, and linkage with HVAC, lighting, thermal imaging and access control systems; visitor booking and check-in, QR permission access, and seamless face-based employee access authorization. Through smart panels linked to a leading BA system, air conditioning and lighting are centrally controlled, achieving energy saving, cost reduction and standardized O&M — creating a rapidly replicable smart office benchmark for chain retail headquarters.
A Fortune 500 Food Retail Enterprise
- Activity-based Working (ABW) mobile office model;
- No fixed workstations; employees choose from up to 8 different workstation types for efficient fluid working;
- Every office floor has a “Team Home” zone for cross-department communication;
- Managed 8 floors with 600+ mobile workstations and 50 meeting rooms, with meeting room management linked to micro-environment control (Honeywell BA/HVAC);
- Integrated Microsoft Teams business portal (visitor system, workstation booking, meeting booking, BDP, my QR code) for a scientific and convenient user experience;
- Integrated Microsoft Azure BDP (Building Data Platform) to display space booking and IoT data (environmental and energy parameters), quantify carbon emissions, support green low-carbon transformation (carbon peak & neutrality) and build a smart building brain.
- Display space booking and IoT data (environmental and energy parameters) to quantify carbon emissions and support green low-carbon transformation (carbon peak & neutrality).
A Fortune 500 Home-furnishing Retail Enterprise
- Visitor management, ELO floor-standing terminals, photo wall (travel/on-site employees)
- Meeting room sensor integration, occupancy sensing, simplified booking
- Workplace workstation management, ELO floor-standing terminals
- WeChat entry integration